Frequent Asked Questions - FAQ
- Q: Are your Security Shutters Egress-Able?
- Q: Can AHT security shutters be used daily?
- Q: What is the turn around time for manufacturing?
- Q: Do I need special installation hardware ?
- Q: How long does AHT warranty last?
- Q: Where is the Contract/Agreement with AHT?
- Q: Can I put a down payment on an order?
- Q: Does AHT offer credit?
- Q: What is AHT’s Free Shipping?
- Q: What is a “Preferred Customer”?
- Q: What is the return policy?
- Q: What will happen if custom orders are the wrong size?
If you don’t see the Question and Answer you need please Contact Us or call 877-637-8577.
Q: Can AHT security shutters be used daily? A: Newer Hurricane Screens are available with UV protection, although it is not recommended to leave them up all year as it may shorten the screen’s life. It is suggested that Hurricane Screens are put up 72 hours before the storm and taken down within a few days after the storm has passed and stored inside their protective bag. Screens should be cleaned and dried before taken down for storage. Please read the Product Info page about Hurricane Screens.
Q: What is the turn around time for manufacturing? A: AHT works as fast as possible to keep our customers happy and loyal. Depending on size of order, factory workload and shipping method, your order can be ready in: Screens 3 weeks on average Roll downs 1-10 days on average Catalog items orders are sent out 1 to 3 days Shipping time may vary depending on carrier and whether you take advantage of AHT’s special shipping offer in Florida. Talk to sales for exact times 1-877-637-8577.
Q: Do I need special installation hardware? A: There are too many variables to give a simple answer. It depends on your engineering for the span, special hardware may or not be required, check with your local building department.
Q: How long does AHT warranty last? A: 5 years on Tubular Motors 5 years on powder coated products 3 years on aluminum products; Roll Downs, Extruded 1 year on Electric Roll Down Controls Important! We will send out a replacement. No labor or shipping is covered in any of our warranties.
Q: Where is the Contract/Agreement with AHT? A: At Checkout you will need to check the terms and conditions to proceed to payment. AHT is very understanding and will want to keep a long term business relationship. We will work with you to make you happy. When you submit your order you will receive an email showing the items in the order and that you have agreed to terms and conditions. So please read the Terms and Conditions before agreeing to purchase.
Q: What is AHT’s Free Shipping? A: AHT offers Free Delivery to most areas of Florida. Free Delivery is 2 to 7 days in most cases, depending on purchase size and routing. At checkout mark your delivery as “Call for Quote”. This is a courtesy to our Preferred Customers, please see our Standard Delivery Policy. If you are an AHT Preferred Customer you can expect faster service. A minimum Purchase is required. $150 in SW Florida Area $300 in Central and South Florida Please Contact a Sales Representative for details 1-877-637-8577
Q: What is a “Preferred Customer”? A: As a Preferred Customer you get: A customer service plan like no other wholesale manufacturer company can offer Best technical support Expedited order and shipping See our Preferred Customer Plan.
Q: What is the return policy? A: We normally charge 20% restocking fee if you miss order. But, as a Preferred Customer we will work with you to ensure a good long term relationship. If the mistake is ours, we will own up to it and make it right. That is our Service Promise. What about damaged deliveries or drivers liability? If products arrive on the job and are damaged, the driver will call it in and/or give written notification. So it is important materials are inspected after delivery, because if it is our fault we take 100% liability and will replace the product ASAP. If we are contacted about damaged product after the driver leaves will do our best to help you with replacement. So please inspect the delivery.
Q: What will happen if custom orders are the wrong size? A: This is why we are moving to an online ordering system, instead of handwritten double faxed, triple entry measurements. Now the orders are entered by you, emailed directly to you, to our office and manufacturing, and to our data back up. After payment arrangements are made, we will email a verification order to you. In the unlikely case we make a mistake with the dimensions you entered we will replace it ASAP. If the mistake is yours, we will do our best to help you fix the order.